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Returns

 

EASY 14 DAY WORLDWIDE RETURNS POLICY

ORDERS CAN BE RETURNED FOR A FULL REFUND WITH 2 EXCEPTIONS:

  • Frames that have had your lenses fitted
  • Savile Row 'hand made to order' frames

 

NOTE: THE 14 DAYS DO NOT START UNTIL AFTER YOU HAVE RECEIVED YOUR ORDER

 

IMPORTANT! IF YOU ARE OUTSIDE THE EU YOU MUST MARK YOUR RETURN PARCEL AS "RETURNED BRITISH GOODS" OR THEY MAY BE CHARGED IMPORT DUTY.

 

Read on for full details:

We understand that it can be hard to know whether a frame will definitely suit you, so we offer a full WORLDWIDE 14 day return policy for your convenience (day one is the day after you receive your order).
To return the frames just fill in the short form enclosed with your order so we can quickly process the refund ( you would be surprised how many frames we get back with no details!).

Our returns address is on your invoice and at the bottom of this page.

 

OUR RETURNS POLICY EXCLUDES 'MADE TO ORDER' SAVILE ROW FRAMES

PLEASE NOTE If a frame is fitted with your lenses / prescription prior to despatch, they have been specifically personalised for you and cannot be returned under our 14 day returns policy. We would advise that you buy the frame first and ensure you are happy with it... you can then return it to us for the lenses to be fitted, knowing that they are exactly what you want.

      Return Costs
      You are responsible for any return costs. 

Returning Frames For Lenses?
If you have tried your frames and have decided you want to return them to us to have lenses fitted, please return your frames to us and enclose a copy of your prescription, or you can enter it using our online form.
You can buy your lenses through the ‘Buy Lenses’ category, or give us a call and we can organise payment for the lenses over the phone.

Damaged or Faulty Goods
If you are unhappy with your purchase because of damage or a fault, please don't hesitate to email or call us and we will arrange for replacements immediately.

We are just people - problems happen, mistakes are made. Just let us know and we will do everything we can to put things right with the least hassle for you.

International Refunds
For non UK buyers - all refunds are made in UK pounds stirling and as such we cannot be responsible for any fluctuations in the exchange rate between purchase & refund dates.

 

 

THE OLD GLASSES SHOP LTD
OFFICES 3 and 4
STATION YARD
BELLINGHAM
NORTHUMBERLAND
NE48 2DG

ENGLAND