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RETURNS
We would advise that you buy the 'frame only' first and ensure you are happy with it... you can then return it to us for the lenses to be fitted if you wish, knowing that they are exactly what you want.
The 30 day period does not start until the day after you receive your order (no matter where you are in the world!)
You have 30 days within which to NOTIFY US that you wish to return them - not necessarily 30 days to get them back to us.
Of course, you could also exchange - choose another frame and we will gladly send that out for you to try instead.
UK returns are free but overseas orders are responsible for any return costs.
Our returns address is on your invoice and at the bottom of this page.
Returning Frames For Lenses
If you have tried your frames and have decided you want to return them to us to have lenses fitted, please return your frames to us and enclose a copy of your prescription, or you can email a picture or scan of the prescription to sales@theoldglassesshop.com
You can buy your lenses through the ‘Buy Lenses’ category, or give us a call and we can organise payment for the lenses over the phone. Plus we get to chat with you!
International Returns
For non UK buyers - all refunds are made in UK pounds sterling and as such we cannot be responsible for any fluctuations in the exchange rate between purchase & refund dates.
IMPORTANT! IF YOU ARE OUTSIDE THE UK PLEASE MARK YOUR RETURN PARCEL AS
"RETURNED BRITISH GOODS - NOT AN IMPORT"
If this is not done your parcel may get stuck at customs or returned to you, delaying the refund procedure.
Return Address
The Old Glasses Shop Ltd
Offices 3 & 4
Station House
Bellingham
Northumberland
NE48 2DG
United Kingdom
Email Us:
sales@theoldglassesshop.com
Sensible Use
We are always happy and eager to help with suggestions / returns / exchanges to ensure that you get the glasses you love. However, as we offer free return postage we reserve the right to use common sense to limit how many times we can exchange.