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Delivery

UK RETURNS ARE FREE (printer required).
 
WE ARE POSTING WORLDWIDE*
*Please note, due to too many delivery issues I'm sorry to say we do not post to African nations including South Africa.
 

BREXIT has no effect on our USA sales - there remains no duty on sales under $800.

EU SALES - PLEASE READ

Some EU countries have begun to charge VAT on deliveries and we expect this to become standard. We very much value our EU customers and so do not want you to lose out... as a temporary measure, we will fully reimburse you for the VAT you are charged.
In practice this means that you will need to pay VAT at delivery to the postal service, we will reimburse you by a refund back to the payment method you used to purchase the glasses.

NOTE! WE CAN ONLY REFUND THE VAT ELEMENT OF ANY CHARGE - YOU MAY FIND THAT YOUR POSTAL SERVICE ALSO CHARGES AN ADMIN FEE, typically 10€ to 35€.

ALSO PLEASE NOTE! We can ONLY refund VAT on frames purchased, not frames purchased to try and then returned. To retrieve the VAT paid on any frames returned will be a matter for you to take up with your local tax authority. Sorry!

 

We apologise for this inconvenience and thank you for your continued support, we hope to have a better solution in place as soon as possible.

 

 

COVID 19 -UPDATE

All packaging and handling takes place in the highest level of sanitisation we can achieve.

We are based in the isolated rural north Northumberland and so avoiding contact with others is not a problem.
As an online only business we have no need for contact with members of the public.

 

THANK YOU for your continued support at this time - it is very, very much appreciated.

 

UK POSTAGE IS FREE
Items are sent Royal Mail First Class Signed For and so will require a signature when delivered by your postman.

OVERSEAS POSTAGE IS FREE FOR ORDERS OVER £69 ( £5.90 for orders less than £69)
Items are sent via Royal Mail International Signed For and so will require a signature when delivered.


As we hold most of the glasses you see in stock, 'frame only' orders are usually sent out within 24hrs or less.
If we are fitting prescription lenses this will add 2-3 days (standard single vision) or 5-7 days (varifocal), but depending upon the complexity and type of lenses ordered it can take longer.

Please call or email us for a more accurate timescale if required.


OVERSEAS ORDERS - Generally, once ready and posted, overseas orders take 3-7 days via Royal Mail International Signed For.

Most overseas postal services ( i.e. USPS in the USA) can track your Royal Mail tracking number on the postal service website for your country.

 

  * We here 10 till 4 weekdays 01434 221122 if we can help at all
  * From outside the UK call 0044 1434 221122

sales@theoldglassesshop.com