Advice and Help for buying prescription glasses online from The Old Glasses Shop:
PLEASE REMEMBER -
OUR AIM IS THE SAME AS YOURS, FOR YOU TO HAVE GLASSES THAT YOU WILL LOVE.
YOUR PHOTOGRAPHS LOOK LESS PROFESSIONAL THAN OTHER SITES
Other sites use 'stock' photographs supplied by the manufacturer who, of course, can spend a lot of money on professional photography. As 95% of our prescription glasses and designer sunglasses are new - but up to 30 years old - there is no 'stock' photography for them. Therefore, we have always done our own photography. We have tried to make this a positive thing by giving you lots of photos and angles for each pair of glasses (stock photos are often just one view).
YOU KEEP SAYING 'GENUINE' VINTAGE GLASSES - WHATS THE DIFFERENCE?
95% of our frames are genuinely old stock and may be 15 to 30 years old or more - BUT ARE NEW AND UNWORN. In other words they are the "real thing" and not just copies made in China yesterday (which is Retro or Vintage 'style'). Because of this we may only have a few (or even just one) pair and when they are gone we cannot obtain more.
WHAT DO THE SIZES MEAN (LIKE 48 -19 -135) ?
The three numbers indicate:
The WIDTH of each lens, frame to frame (excluding the frame itself)
The BRIDGE WIDTH is the narrowest point between the lenses (NOT between the frame)
The ARM LENGTH
Additionally, we try and also give the full face width, bracket to bracket.
All sizes are approximate.
SEE SIZING INFORMATION FOR PRESCRIPTION GLASSES HERE
CAN I SEARCH FOR A PARTICULAR SIZE?
Yes - using the search box (top left of screen) you can enter something like 45 18 135 and any frames with those dimensions will show in results. NOTE however, that the system tries to help by also showing "near" sizes, so a search for 45 18 135 may show a result for 45 19 135 too.
DO YOU FIT LENSES TOO?
YEs, but please note that if a frame is fitted with your prescription prior to despatch then this means that they have been specifically personalised for you and cannot be returned.
Can I add protective coating to my lens purchase?
Yes - you can add a full coating package for prescription glasses here Our checkout system will give you this option at purchase.
If you want special finishes, lens types etc etc you are welcome to email or call and we will give you a fixed price.
WHAT IF THEY DON'T SUIT ME?
We offer a 10 day return guarantee (the first day being the day after delivery).If for any reason you don't want to keep the frame you can simply return it to us. See our returns policy for glasses here . Note that if you had lenses fitted prior to despatch we regret that we cannot accept returns as the item has been personalised.
I HAVE RECEIVED MY FRAMES BUT THEY SEEM A LITTLE OUT OF SHAPE?
Most of our prescription glasses are genuine vintage and as such may have been in storage for years. Frames continuously pressed together during storage whilst in the closed position can sometimes become slightly out of shape / twisted. This is normal, and your optician will reset the shape when he fits your lenses. This happens with new modern frames too!
HOW DO I KNOW IT IS SAFE TO BUY FROM YOU?
We have been selling vintage glasses online since 2004. We have full merchant services via WORLDPAY online payments, and you make these payments on the secure WORLDPAY site - your card details ARE NEVER SEEN BY US. We also offer Paypal. Additionally, this site is verified fully PCI Compliant - an industry standard for enhancing website safety and we have prescription glasses product reviews done independently by Yotpo so you can see what others think of us!
YOU ARE ALSO WELCOME TO CALL US DURING OFFICE HOURS ON 01434 221122 - we are real people and very pleased to help!
WHY DON'T ALL OF YOUR PRESCRIPTION / DESIGNER GLASSES COME WITH BRANDED CASES?
Our stock is mostly vintage spectacle frames sourced from opticians and wholesalers throughout the UK. With bulk transactions, it was often the situation that frame, case & accesories were received and stored seperately by the businesses...as such, after many years in storage, often only the frames themselves are left. We do always ensure that the frames we send out are in hard cases.
I AM OUTSIDE OF THE EUROPEAN UNION - WILL I HAVE TO PAY IMPORT DUTIES?
Each country has its own customs systems and rates and therefore we advise you to check the details locally. We cannot be held responsible for any such duties, and also please note that we cannot write "gift" on the customs label.
MANY OF YOUR PRESCRIPTION GLASSES SHOW SAVINGS AND SPECIAL OFFERS
Many online sellers show huge discounts on prescription glasses based upon a hugely inflated manufacturers recomended price - it is complete nonsense and is a price charged by no one. We only show reductions where we have genuinely charged the higher price shown.
We are committed to making buying your prescription glasses online a very positive and enjoyable experience. We do not hide behind email - our telephone numbers and address are all visible and available (and we would love to hear from you!)
01434 221122 10 - 4 weekdays